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DCP585CW Windows Network Connection Repair Instructions

www.brother-usa.com

Difficulty printing from your PC can occur for various reasons. The most common reason a networked

Brother machine may stop printing, is because the connection between the computer and the Brother

machine is lost. This can occur as a result of wrong settings or configuration of the printer driver.

There are several basic troubleshooting steps you can take to resolve this issue.

For troubleshooting purposes, disable any firewall programs that are running. Once you are able to print,

enable your firewall again.

PART 1: VERIFY THE BROTHER MACHINE IS POWERED ON AND THERE ARE NO ERRORS

1. If the LCD screen is blank, then the Brother machine is not powered on. Verify that it is plugged into

a working outlet and any power switches are turned to the ON position.

2. Check the LCD screen for any error messages. An example would be -Paper Jam- or -Ink/Toner

Empty-. If the LCD screen shows an error, troubleshoot to clear the issue indicated.

PART 2: VERIFY THE CONNECTION TO THE WIRELESS ROUTER OR ACCESS POINT

1. On the Brother machine:

a. Press MENU

b. Scroll to PRINT REPORTS and press OK.

c. Scroll to NETWORK CONFIG and press OK.

d. Press START. The Network Configuration report will print.

2. Ensure that the wireless status is ACTIVE (11B/11G) and the machine is connected to the proper

network. Continue to PART 3. If the status is Connection FAIL or any other error state, then the

Brother machine is not properly joined to a wireless network. Go to PART 4 to establish the wireless

connection.

PART 3: VERIFY COMMUNICATION BETWEEN THE BROTHER MACHINE AND COMPUTER

1. Using the network configuration report, make note of the brother machine’s IP address.

2. Obtain the computer’s IP Address:

a. On the computer, click START -> RUN (or in the START SEARCH line).

b. Type: CMD and press ENTER or click OK.

c. A command prompt window will open.

d. Type: IPCONFIG and press ENTER.

e. You should receive information about your computer’s network connection. Make a note of

the IP or IPv4 Address. If you do not receive an IP address, this indicates that there is a

problem with your computer’s network connection. If you are unsure how to reconnect the

computer to your network, contact your router manufacturer or network admin for further

assistance.

3. PING the Brother machine:

a. While still in the command prompt window, type: PING xxx.xxx.xxx.xxx (Where

xxx.xxx.xxx.xxx is the Brother machine’s IP Address noted earlier.)

b. Press ENTER on your keyboard. The computer will ping, or try to communicate with the

Brother machine. When completed, you will receive the PING STATISTICS.

c. If you receive replies, verify that the replies are from the correct IP address. If you receive

valid replies, then there is communication between the computer and the Brother machine.

Go to PART 5 to continue troubleshooting.

d. If you don’t receive any replies or they are not from the correct IP address, then this

indicates that there is a communication problem between the Brother machine and the

Computer:

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