Brother FAX-1800C Bedienungsanleitung PDF herunterladen (Seite 119)

TROUBLESHOOTING AND ROUTINE MAINTENANCE

15 - 7

If You Are Having Difficulty with Your Fax Machine

If you think there is a problem with your fax machine, make a copy first. If the

copy looks good, the problem is probably not your fax machine. Check the chart

below and follow the troubleshooting tips.

If you have any other problems, visit us at:

http://solutions.brother.com

DIFFICULTY SUGGESTIONS

Printing or Receiving Faxes

Condensed Print and Horizontal

Streaks / Top and Bottom of

Sentences Are Cut Off

If your copy looks good, you probably had a bad connection, with static or

interference on the phone line. If the copy looks bad, call Brother Customer

Service at 1-800-284-4329 (in USA), 1-800-853-6660 (in Canada) or

1-514-685-6464 (in Montreal).

Poor Quality Print If you are using plain paper, try using recommended special paper (See

Chapter 3). Don’t handle the paper until the ink is dry. Adjust the Vertical

Alignment (See page 15-10).

Print Too Dark or Too Light Make sure your ink cartridges are fresh. Cartridges are good up to two

years; after that the ink may become clogged. Cartridge expiration dates are

printed on the package. Try using recommended special paper (See

Chapter 3). The recommended environment for your fax machine is

between 68°F to 91°F.

Print Appears Dirty or Ink Seems to

Run

Make sure you are using the recommended paper (See Chapter 3). Don’t

handle the paper until the ink is dry.

The recommended environment for your fax machine is between 68°F to

91°F.

White Lines in Text or Graphics Clean the print head (See Cleaning the Print Head, page 15-9.).

Stains Appear on the Reverse Side or

at the Bottom of the Page

Make sure the Printer Platen and Pick Up Roller are not dirty with ink mist.

(See page 15-15).

Vertical Black Lines When Receiving The sender’s scanner may be dirty. Ask the sender to make a copy to see if

the problem is with the sending machine. Try receiving from another fax

machine.

If the problem continues, call Brother Customer Service at 1-800-284-4329

(in USA), 1-800-853-6660 (in Canada) or 1-514-685-6464 (in Montreal).

Received color fax prints only in

B & W.

Replace the color ink cartridges that are empty or nearly empty, and then

ask the other party to send the color fax again. (See Replacing the Ink

Cartridges, page 15-16.)

Left and right margins are cut off. Turn on Auto Reduction. (See Printing a Reduced Incoming Fax (Auto

Reduction), Page 6-4.)

Horizontal lines appear in Text or

Graphics.

Clean the print head (See Cleaning the Print Head, page 15-9.). If you

clean the print heads five times and the print has not improved, call Brother

Customer Service at 1-800-284-4329 (in USA), 1-800-853-6660 (in

Canada) or 1-514-685-6464 (in Montreal).

Phone Line or Connections

Dialing does not work. Check for a dial tone. Change TONE/PULSE setting (See Setting Tone/

Pulse Dialing Mode, page 5-7). Check all line cord connections, and make

sure the curled handset cord is not in the EXT jack. Check power cord

connection. Send a manual fax by pressing Hook/Hold––OR––by lifting

the handset, and dialing the number. Wait to hear the fax receiving tones

before pressing Black Fax Start.

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