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12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Printer Difficulties
The MFC does not print. Check the following:
• The MFC is plugged in and power switch turned on.
• The toner cartridge and drum unit are installed properly. (See
Replacing the drum unit on page 12-30.)
• The interface cable is securely connected between the MFC and
computer. (See the Quick Setup Guide.)
• Check to see if LCD is showing an error message. (See Error
messages on page 12-1.)
The MFC prints unexpectedly
or it prints garbage.
Reset the MFC or turn it off and then on again. Check the primary
settings in your application software to make sure it is set up to work with
your MFC.
The MFC prints first couple of
pages correctly, then some
pages have text missing.
Your computer is not recognizing the printer’s input buffer full signal.
Please make sure to connect the MFC cable correctly.
The MFC cannot print full
pages of an original
document.
Out of Memory message
occurs.
Reduce the printing resolution. Reduce the complexity of your original
documents and try again. Reduce the graphic quality, the number of font
sizes within your application software or add an optional memory. (See
Memory board on page 13-1.)
My headers or footers appear
when I view my document on
the screen but do not appear
when I print them.
Most laser printers have a restricted area that will not accept print.
Usually these are the first two lines and last two lines, leaves 62
printable lines. Adjust the top and bottom margins in your document to
allow for this.
Scanning Difficulties
TWAIN errors appear while
scanning.
Make sure the Brother TWAIN driver is selected as the primary source.
In PaperPort
®
, click Scan in the File menu and select the Brother
TWAIN driver.
Software Difficulties
Cannot install software or
print.
Run the MFC-Pro Suite Repair and Install program on the CD-ROM.
This program will repair and reinstall the software.
Cannot perform ‘2 in 1 or 4 in
1’ printing.
Check that the paper size setting in the application and in the printer
driver are the same.
Cannot print when using
Adobe Illustrator.
Try to reduce the print resolution.
When using ATM fonts, some
characters are missing or
some characters are printed in
their place.
If you are using Windows
®
95/98/98SE/Me, select ‘Printer Settings’ from
the ‘Start’ menu. Select the properties of the ‘Brother MFC-8220 or
MFC-8220 (USB) Printer’. Click ‘Spool Setting’ on the ‘Details’ tab.
Select ‘RAW’ from ‘Spool Data Format’.
“Unable to write to LPT1” or
“LPT1 already in use” Error
Message appears.
1. Make sure the MFC is plugged in and power switch turned on and that
it is connected directly to the computer using an IEEE-1284
bi-directional parallel cable. The cable must not go through another
peripheral device (such as a Zip Drive, External CD-ROM Drive, or
Switch box).
2. Make sure the MFC is not displaying an error message on the LCD
Display.
3. Make sure no other device drivers, which also communicate through
the parallel port, are running automatically when you boot up the
computer (such as, drivers for Zip Drives, External CD-ROM Drive,
etc.) Suggested areas to check: (Load=, Run=command lines in the
win.ini file or the Setup Group)
4. Check with your computer manufacturer to confirm that the
computer’s parallel port settings in the BIOS are set to support a
bi-directional machine; i.e. Parallel Port Mode – ECP
“MFC is Busy” or “MFC
Connect Failure“ Error
Message appears.
DIFFICULTY SUGGESTIONS
- USER’S GUIDE 1
- Brother numbers 3
- (USA and Canada) 5
- LIMITED WARRANTY 8
- Safety precautions 9
- NO ! NO ! 11
- Quick Reference Guide 12
- Stack/Sort 13
- Table of Contents 14
- NERGY STAR 19
- Introduction 21
- (USA only) 22
- MFC part names and operations 23
- Back view 24
- Control panel overview 25
- About fax machines 29
- Fax tones and handshake 30
- Connecting the MFC 31
- Sequence 32
- Connections 33
- INTRODUCTION 1 - 14 34
- Special line considerations 35
- INTRODUCTION 1 - 16 36
- 1 - 17 INTRODUCTION 37
- Multi-line connections (PBX) 38
- Loading paper and original 39
- Recommended paper 40
- Choosing acceptable paper 41
- How to load paper 42
- Up to here 43
- Support Flap with 43
- Extension 43
- On-screen programming 47
- Navigation keys 48
- Accepted 49
- To access the menu, press 50
- Getting started 62
- Setting the Station ID 63
- General Setup 66
- Setting the Paper Size 67
- Setting the Ring Volume 68
- Setting the Beeper Volume 68
- Setting the Speaker Volume 69
- Setting the Handset Volume 69
- Choosing the Handset Volume 70
- (For Volume Amplify) 70
- Setting Volume Amplify 71
- Toner Save 72
- Sleep Time 72
- Setting the LCD Contrast 73
- Stop/Exit 74
- Setup Receive 75
- Setting the Ring Delay 76
- 2.F/T Ring Time 77
- Easy Receive 78
- (Auto Reduction) 79
- Setting the Print Density 80
- Advanced receiving operations 81
- Changing the remote codes 82
- 5 - 9 SETUP RECEIVE 83
- Telephone services 84
- Do you have Voice Mail? 85
- Very important! 86
- Caller ID 87
- Viewing Caller ID List 88
- Printing Caller ID List 88
- Call Waiting 89
- One-Touch dialing 91
- Speed-Dialing 91
- How to fax 92
- Basic sending operations 94
- Fax Resolution 95
- Dual Access 96
- Real Time Transmission 97
- Checking job status 98
- Canceling a fax in progress 98
- Canceling a scheduled job 98
- Advanced sending operations 99
- Setup Send 100
- 8.Coverpage Msg 100
- 6 - 12 SETUP SEND 101
- Using a printed cover page 102
- Broadcasting 103
- Overseas Mode 104
- Delayed Fax 105
- Delayed Batch Transmission 105
- SETUP SEND 6 - 17 106
- Memory Security 107
- SETUP SEND 6 - 19 108
- Auto Dial numbers and 109
- Storing Speed-Dial numbers 111
- Clear/Back 112
- Dialing operations 114
- Telephone (voice) operations 115
- Remote Fax Options 116
- Programming your pager number 117
- Setting Fax Storage 118
- Remote Fax opt 119
- 2.Remote Access 119
- Remote Retrieval 120
- Remote commands 121
- Retrieving fax messages 123
- Printing reports 124
- 9 - 2 PRINTING REPORTS 125
- Unprintable 127
- 0.12" (3 mm) 127
- 0.17" (4.32 mm) 127
- Making a single copy 128
- Making multiple copies 128
- Out of Memory message 129
- Using the Copy keys 130
- (Temporary settings) 130
- Enlarge/Reduce 131
- Custom (25 - 400%) 132
- 10 - 7 MAKING COPIES 133
- Contrast 134
- Options 135
- MAKING COPIES 10 - 10 136
- 4 in 1 (P) 137
- 4 in 1 (L) 137
- Sorting copies 138
- Important information 140
- WARNI NG 141
- (Canada only) 143
- For your safety 143
- Disconnect device 143
- International E 144
- Compliance Statement 144
- Laser safety 144
- FDA regulations 145
- Important safety instructions 146
- Trademarks 148
- Shipment of the MFC 148
- Troubleshooting and routine 149
- Original document jams 152
- Paper jams 153
- Jam Dial 155
- Improving the print quality 163
- ABCDEFGH 165
- Compatibility 166
- Packing and shipping the MFC 167
- Routine maintenance 170
- Cleaning the printer 171
- Cleaning the drum unit 172
- Replacing the toner cartridge 173
- Lock Lever 175
- Remove the protective cover 176
- Corona Wire 177
- Home Position(▼) 177
- Replacing the drum unit 178
- Checking the drum life 181
- Page Counter 181
- Optional accessories 182
- Network (LAN) board 185
- Before starting installation 186
- Step 1: Hardware installation 186
- NC-9100h board 187
- OPTIONAL ACCESSORIES 13 - 7 188
- 100BASE-TX Ethernet Network 189
- Paper Tray #2 190
- Glossary 191
- GLOSSARY G - 2 192
- Hook/Hold 193
- Redial/Pause 194
- Search/Speed Dial 195
- GLOSSARY G - 6 196
- Specifications 197
- Print media 198
- General (continued) 198
- Interfaces 201
- Computer requirements 202
- Consumable items 203
- I - 1 INDEX 205
- INDEX I - 2 206
- I - 3 INDEX 207
- INDEX I - 4 208
- I - 5 INDEX 209
- Remote Retrieval Access card 210
- LF26430012 213
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