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B
Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
below.
You can correct most errors and perform routine maintenance by yourself. If you need more help,
the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
.
Troubleshooting B
Error Message Cause Action
Access Denied The function you want to use is
restricted by Secure Function
Lock.
Contact your administrator to check your
Secure Function Lock Settings.
Access Error The device is removed from the
USB direct interface while the
data is processing.
Press Stop/Exit. Reinsert the device and try
to print with Direct Print.
Calibrate Calibration failed. Press Black Start or Color Start and try it
again.
Turn off the machine. Wait a few
seconds, then turn it on again.
Put in a new drum unit. (See Replacing
the drum unit on page 77.)
Put in a new belt unit. (See Replacing
the belt unit on page 83.)
Put in a waste toner box. (See Replacing
the waste toner box on page 89.)
If the problem continues, call Brother
Customer Service.
Cartridge Error
Put the Black (K)
Toner Cartridge
back in.
1
1
The toner cartridge
color with the problem
is shown in the
message.
The toner cartridge is not installed
properly.
Pull out the drum unit and remove the toner
cartridge for the color that is indicated on the
LCD, then re-install the toner cartridge in the
drum unit.
Comm.Error Poor telephone line quality
caused a communication error.
Send the fax again or connect the machine
to another telephone line. If the problem
continues, call the telephone company and
ask them to check your telephone line.
- BASIC USER’S GUIDE 1
- Brother numbers 3
- (USA and Canada) 6
- (USA only) 7
- ON-SITE LIMITED WARRANTY 9
- (Canada Only) 9
- Table of Contents 11
- 5 Receiving a fax 32 12
- 8 Making copies 51 12
- C Menu and features 136 14
- D Specifications 163 14
- EIndex 178 14
- General information 1 17
- Accessing the 18
- Advanced User’s 18
- Guide, Software User’s 18
- Guide and Network 18
- User’s Guide 18
- General information 19
- Accessing Brother 20
- Support (Windows 20
- Support (Macintosh) 1 21
- Control panel overview 1 22
- 01/01/2011 15:00 23
- Data LED indications 1 25
- Loading paper 2 26
- Loading paper 27
- Loading paper in the 28
- Chapter 2 30
- Unscannable area 2 33
- Paper settings 2 34
- Tray Use in copy mode 2 35
- Tray Use in fax mode 2 36
- Tray Use in print mode 2 36
- Acceptable paper and 37
- Loading documents 3 42
- Sending a fax 4 44
- Faxing A4 size documents 45
- Color fax transmission 4 46
- Canceling a fax in progress 4 46
- Transmission verification 46
- Sending a fax 47
- Receiving a fax 5 48
- Receiving a fax 49
- Using receive modes 5 50
- Receive Mode settings 5 51
- Easy Receive 5 52
- Telephone line 53
- Distinctive Ring 6 54
- Very important! 6 55
- Connecting an external 56
- TAD (telephone 56
- Connections 6 57
- External and extension 58
- Changing the Remote Codes 6 60
- Dialing and storing numbers 7 61
- Search 7 62
- Fax redial 7 62
- Storing numbers 7 63
- Storing Speed Dial numbers 7 64
- Changing One Touch and 64
- Speed Dial numbers 7 64
- Deleting One Touch and 65
- Chapter 7 66
- Making copies 8 67
- Creating a PRN or 68
- PostScript 68
- 3™ file for 68
- Printing data directly 69
- Printing a document 10 71
- How to scan to a computer 11 72
- How to scan to a computer 73
- Click File 74
- Before scanning 11 75
- SCAN key settings 11 75
- Chapter 11 76
- Routine maintenance A 78
- Standard toner cartridge 79
- High capacity toner cartridge 79
- Toner Low 82
- Replace Toner 82
- Cleaning the corona wires A 88
- C - Cyan M - Magenta 91
- Y - Yellow K - Black 91
- Drum Error 92
- Replace Parts 93
- Drum Stop 93
- IMPORTANT 101
- Routine maintenance 103
- WT Box End Soon 105
- Replace WT Box 105
- Troubleshooting B 112
- Journal report B 120
- Document Jams and 121
- Paper Jams B 121
- Removing small documents 122
- Document is jammed at the 122
- Paper is jammed in the MP 123
- Paper is jammed in paper 124
- Paper is jammed inside the 127
- Paper is jammed underneath 131
- Troubleshooting 133
- Telephone line or connections 135
- Receiving Faxes 135
- Receiving Faxes (continued) 136
- Sending faxes 137
- Handling incoming calls 137
- Menu access difficulties 137
- Copy difficulties 138
- Printing difficulties 138
- Scanning difficulties 139
- Software difficulties 139
- Paper handling difficulties 139
- Print quality difficulties 140
- Network difficulties 140
- (continued) 141
- Setting Dial Tone detection B 142
- Telephone line interference B 142
- Improving the print quality B 143
- EFGHIJKLMN 149
- Machine Information B 150
- How to reset the machine B 151
- Menu and features C 152
- Menu table C 153
- Menu and features 155
- Entering text C 177
- Specifications D 179
- Document Size D 181
- Print media D 182
- Specifications 183
- Scanner D 186
- Printer D 187
- Interfaces D 188
- Direct Print feature D 189
- Computer requirements D 190
- Consumable items D 192
- Network (LAN) D 193
- (Canada only) 198
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