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Troubleshooting
127
B
Improving the print quality B
If you have a print quality problem, print a test page first (Menu, 4, 2, 3). If the printout looks good,
the problem is probably not the machine. Check the interface cable connections or try printing a
different document. If the printout or test page printed from the machine has a quality problem,
check the following steps first. And then, if you still have a print quality problem, check the chart
below and follow the recommendations.
Note
Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
a To get the best print quality, we suggest using the recommended paper. Check that you use
paper that meets our specifications. (See Acceptable paper and other print media
on page 21.)
b Check that the drum unit and toner cartridges are installed properly.
Examples of poor print
quality
Recommendation
White lines, bands or ribbing
across the page
Put in a new drum unit. (See Replacing the drum unit on page 77.)
Colors are light or unclear on
the whole page
Make sure Toner Save mode is off in the control panel of the machine
or the printer driver.
Make sure that you choose the proper media type in the printer driver
or in the machine's Paper Type menu setting. (See Acceptable paper
and other print media on page 21 and Basic tab in the Software
User's Guide.)
Shake all four toner cartridges gently.
Wipe the laser scanner windows with a dry lint-free soft cloth. (See
Cleaning the laser scanner windows in Appendix A of the Advanced
User's Guide.)
Perform the calibration. (See Calibration in Appendix A of the
Advanced User's Guide.)
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- BASIC USER’S GUIDE 1
- Brother numbers 3
- (USA and Canada) 6
- (USA only) 7
- ON-SITE LIMITED WARRANTY 9
- (Canada Only) 9
- Table of Contents 11
- 5 Receiving a fax 32 12
- 8 Making copies 51 12
- C Menu and features 136 14
- D Specifications 163 14
- EIndex 178 14
- General information 1 17
- Accessing the 18
- Advanced User’s 18
- Guide, Software User’s 18
- Guide and Network 18
- User’s Guide 18
- General information 19
- Accessing Brother 20
- Support (Windows 20
- Support (Macintosh) 1 21
- Control panel overview 1 22
- 01/01/2011 15:00 23
- Data LED indications 1 25
- Loading paper 2 26
- Loading paper 27
- Loading paper in the 28
- Chapter 2 30
- Unscannable area 2 33
- Paper settings 2 34
- Tray Use in copy mode 2 35
- Tray Use in fax mode 2 36
- Tray Use in print mode 2 36
- Acceptable paper and 37
- Loading documents 3 42
- Sending a fax 4 44
- Faxing A4 size documents 45
- Color fax transmission 4 46
- Canceling a fax in progress 4 46
- Transmission verification 46
- Sending a fax 47
- Receiving a fax 5 48
- Receiving a fax 49
- Using receive modes 5 50
- Receive Mode settings 5 51
- Easy Receive 5 52
- Telephone line 53
- Distinctive Ring 6 54
- Very important! 6 55
- Connecting an external 56
- TAD (telephone 56
- Connections 6 57
- External and extension 58
- Changing the Remote Codes 6 60
- Dialing and storing numbers 7 61
- Search 7 62
- Fax redial 7 62
- Storing numbers 7 63
- Storing Speed Dial numbers 7 64
- Changing One Touch and 64
- Speed Dial numbers 7 64
- Deleting One Touch and 65
- Chapter 7 66
- Making copies 8 67
- Creating a PRN or 68
- PostScript 68
- 3™ file for 68
- Printing data directly 69
- Printing a document 10 71
- How to scan to a computer 11 72
- How to scan to a computer 73
- Click File 74
- Before scanning 11 75
- SCAN key settings 11 75
- Chapter 11 76
- Routine maintenance A 78
- Standard toner cartridge 79
- High capacity toner cartridge 79
- Toner Low 82
- Replace Toner 82
- Cleaning the corona wires A 88
- C - Cyan M - Magenta 91
- Y - Yellow K - Black 91
- Drum Error 92
- Replace Parts 93
- Drum Stop 93
- IMPORTANT 101
- Routine maintenance 103
- WT Box End Soon 105
- Replace WT Box 105
- Troubleshooting B 112
- Journal report B 120
- Document Jams and 121
- Paper Jams B 121
- Removing small documents 122
- Document is jammed at the 122
- Paper is jammed in the MP 123
- Paper is jammed in paper 124
- Paper is jammed inside the 127
- Paper is jammed underneath 131
- Troubleshooting 133
- Telephone line or connections 135
- Receiving Faxes 135
- Receiving Faxes (continued) 136
- Sending faxes 137
- Handling incoming calls 137
- Menu access difficulties 137
- Copy difficulties 138
- Printing difficulties 138
- Scanning difficulties 139
- Software difficulties 139
- Paper handling difficulties 139
- Print quality difficulties 140
- Network difficulties 140
- (continued) 141
- Setting Dial Tone detection B 142
- Telephone line interference B 142
- Improving the print quality B 143
- EFGHIJKLMN 149
- Machine Information B 150
- How to reset the machine B 151
- Menu and features C 152
- Menu table C 153
- Menu and features 155
- Entering text C 177
- Specifications D 179
- Document Size D 181
- Print media D 182
- Specifications 183
- Scanner D 186
- Printer D 187
- Interfaces D 188
- Direct Print feature D 189
- Computer requirements D 190
- Consumable items D 192
- Network (LAN) D 193
- (Canada only) 198
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