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Copy difficulties
Difficulties Suggestions
Cannot make a copy.
Make sure that COPY is illuminated. (See How to copy on page 51.)
Contact your administrator to check your Secure Function Lock Settings.
Vertical black line appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or the corona wire is dirty. (See Cleaning the scanner glass in
Appendix A of the Advanced User's Guide and Cleaning the corona wires
on page 72.)
Copies are blank. Make sure you are loading the document properly. (See Using the automatic
document feeder (ADF) on page 26 or Using the scanner glass on page 27.)
Printing difficulties
Difficulties Suggestions
No printout. Check that the machine is plugged in and the power switch is turned on.
Check that the toner cartridge and drum unit are installed properly. (See
Replacing the drum unit on page 77.)
Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message. (See Error and
maintenance messages on page 96.)
Check that the machine is online:
(Windows
®
7 and Windows Server
®
2008 R2) Click the Start button and
Devices and Printers. Right-click Brother MFC-XXXX Printer. Make sure
that Use Printer Offline is unchecked.
(Windows Vista
®
) Click the Start button, Control Panel, Hardware and
Sound, and then Printers. Right-click Brother MFC-XXXX Printer. Make
sure that Use Printer Offline is unchecked.
(Windows
®
XP and Windows Server
®
2003/2008) Click the Start button and
choose Printers and Faxes. Right-click Brother MFC-XXXX Printer. Make
sure that Use Printer Offline is unchecked.
(Windows
®
2000) Click the Start button and choose Settings and then
Printers. Right-click Brother MFC-XXXX Printer. Make sure that
Use Printer Offline is unchecked.
Contact your administrator to check your Secure Function Lock settings.
The machine prints unexpectedly
or it prints garbage.
Press Job Cancel to cancel print jobs.
Check the settings in your application to make sure it is set up to work with
your machine.
The machine prints the first couple
of pages correctly, then some
pages have text missing.
Check the settings in your application to make sure that it is set up to work with
your machine.
Your computer is not recognizing the machine’s input buffer’s full signal. Make
sure that you connected the interface cable correctly. (See the Quick Setup
Guide.)
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this. (See Unprintable area when
printing from a computer on page 17.)
- BASIC USER’S GUIDE 1
- Brother numbers 3
- (USA and Canada) 6
- (USA only) 7
- ON-SITE LIMITED WARRANTY 9
- (Canada Only) 9
- Table of Contents 11
- 5 Receiving a fax 32 12
- 8 Making copies 51 12
- C Menu and features 136 14
- D Specifications 163 14
- EIndex 178 14
- General information 1 17
- Accessing the 18
- Advanced User’s 18
- Guide, Software User’s 18
- Guide and Network 18
- User’s Guide 18
- General information 19
- Accessing Brother 20
- Support (Windows 20
- Support (Macintosh) 1 21
- Control panel overview 1 22
- 01/01/2011 15:00 23
- Data LED indications 1 25
- Loading paper 2 26
- Loading paper 27
- Loading paper in the 28
- Chapter 2 30
- Unscannable area 2 33
- Paper settings 2 34
- Tray Use in copy mode 2 35
- Tray Use in fax mode 2 36
- Tray Use in print mode 2 36
- Acceptable paper and 37
- Loading documents 3 42
- Sending a fax 4 44
- Faxing A4 size documents 45
- Color fax transmission 4 46
- Canceling a fax in progress 4 46
- Transmission verification 46
- Sending a fax 47
- Receiving a fax 5 48
- Receiving a fax 49
- Using receive modes 5 50
- Receive Mode settings 5 51
- Easy Receive 5 52
- Telephone line 53
- Distinctive Ring 6 54
- Very important! 6 55
- Connecting an external 56
- TAD (telephone 56
- Connections 6 57
- External and extension 58
- Changing the Remote Codes 6 60
- Dialing and storing numbers 7 61
- Search 7 62
- Fax redial 7 62
- Storing numbers 7 63
- Storing Speed Dial numbers 7 64
- Changing One Touch and 64
- Speed Dial numbers 7 64
- Deleting One Touch and 65
- Chapter 7 66
- Making copies 8 67
- Creating a PRN or 68
- PostScript 68
- 3™ file for 68
- Printing data directly 69
- Printing a document 10 71
- How to scan to a computer 11 72
- How to scan to a computer 73
- Click File 74
- Before scanning 11 75
- SCAN key settings 11 75
- Chapter 11 76
- Routine maintenance A 78
- Standard toner cartridge 79
- High capacity toner cartridge 79
- Toner Low 82
- Replace Toner 82
- Cleaning the corona wires A 88
- C - Cyan M - Magenta 91
- Y - Yellow K - Black 91
- Drum Error 92
- Replace Parts 93
- Drum Stop 93
- IMPORTANT 101
- Routine maintenance 103
- WT Box End Soon 105
- Replace WT Box 105
- Troubleshooting B 112
- Journal report B 120
- Document Jams and 121
- Paper Jams B 121
- Removing small documents 122
- Document is jammed at the 122
- Paper is jammed in the MP 123
- Paper is jammed in paper 124
- Paper is jammed inside the 127
- Paper is jammed underneath 131
- Troubleshooting 133
- Telephone line or connections 135
- Receiving Faxes 135
- Receiving Faxes (continued) 136
- Sending faxes 137
- Handling incoming calls 137
- Menu access difficulties 137
- Copy difficulties 138
- Printing difficulties 138
- Scanning difficulties 139
- Software difficulties 139
- Paper handling difficulties 139
- Print quality difficulties 140
- Network difficulties 140
- (continued) 141
- Setting Dial Tone detection B 142
- Telephone line interference B 142
- Improving the print quality B 143
- EFGHIJKLMN 149
- Machine Information B 150
- How to reset the machine B 151
- Menu and features C 152
- Menu table C 153
- Menu and features 155
- Entering text C 177
- Specifications D 179
- Document Size D 181
- Print media D 182
- Specifications 183
- Scanner D 186
- Printer D 187
- Interfaces D 188
- Direct Print feature D 189
- Computer requirements D 190
- Consumable items D 192
- Network (LAN) D 193
- (Canada only) 198
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